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Help desk intelligence, beyond AI replies

Turn support tickets into fixes, in the help desk your team already uses.

Overdesk reads the recent conversations in your queue, ranks what's going wrong, from bugs to customers ready to leave, and files the ones you approve as issues in GitHub, Linear or Jira.

Draft replies are included.

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14 days with every Pro feature. No card.

You’ll need admin access to your help desk, an Anthropic API key with credit, and your docs site’s address.

Works with Help Scout FreeScout Zendesk Intercom

A demo on a made-up support queue

  1. Queue

    Framewise Gallery Pro inbox 212 new
    • PriyaGallery page blank after update9:41
    • DanaCritical error since 4.2.09:38
    • ElenaRefund for a duplicate order9:30
    • TomasLightbox stopped opening9:22
    • AikoHow do I change thumbnail size?9:15
    • LarsSite broke after updating the plugin9:03
    • NoorFatal error on our gallery page8:57
    • JoelCan I bulk-import images?8:49
    • SofiaImages not loading on PHP 8.38:40

    Monday morning. 212 new conversations since last week. Some of them are the same problem.

  2. Pattern

    Framewise Gallery Pro inbox 212 new

    Galleries crash on PHP 8.3 after the 4.2.0 update

    • Recurring bug
    • High
    • 14 conversations
    • Getting worse
    • Pro

    How to bulk-import images

    • Common question
    • 9 conversations
    • New

    Lightbox settings

    • Missing from your docs
    • 6 conversations

    Overdesk groups them into one finding, ranked by severity, with how many conversations mention it and whether it is getting worse.

  3. Issue

    Review it before it is filed

    TrackerGitHub

    Repositoryframewise/gallery-pro

    Written from 10 of 14 conversations.

    Email addresses and card numbers are taken out first.

    Issue #482 opened.

    What customers report

    Gallery pages show a critical error after updating to 4.2.0. Reported on PHP 8.3 sites.

    Steps to reproduce (as reported, not verified)

    Update to 4.2.0 on PHP 8.3. Open any page with a gallery.

    Errors and log lines

    PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in .../class-lightbox.php:214

    Environment

    WordPress 6.6 · PHP 8.3 · Framewise Gallery Pro 4.2.0

    What customers already tried

    Rolling back to 4.1.3 works. Clearing the cache did not.

    Open questions

    Does it happen on PHP 8.2?

    You review the brief, then file the issue in GitHub, Linear or Jira. Email addresses and card numbers are taken out first.

  4. Reply

    Dana, Critical error since 4.2.0

    What the AI reads

    Hi, since updating to 4.2.0 our gallery page shows a critical error. My licence key is FWG-7K2P-9QX4-M3ZLLicence key · hidden[[license_key_ljpllngh]]. Login is admin, password: Sunset!Harbor42.Password · hidden[[code_hjkeelmn]] You can also reach me at dana@northfield.exampleEmail address · hidden[[email_kdebjbpg]].

    Example draft reply
    • Read your code at 4.2.0
    • Tried on a private test site
    • Pro licence, renews in March

    Hi Dana, thanks for the details. This error appears after updating to 4.2.0 on PHP 8.3. Rolling back to 4.1.3 from your account page brings your galleries back while we look into it. You also shared your admin password by email, so please change it.

    Drafted from your past answers and your code. Overdesk replaces the licence key’s body and the password with stand-ins before the AI reads the ticket. The draft is an example, not live output.

  5. Help Scout

    Critical error since 4.2.0
    DanaCustomer · 09:12

    Hi, since updating to 4.2.0 our gallery page shows a critical error.

    Sent by Sam

    Hi Dana, thanks for the details. This error appears after updating to 4.2.0 on PHP 8.3. Rolling back to 4.1.3 from your account page brings your galleries back while we look into it. You also shared your admin password by email, so please change it.

    That was a script. Run it on your own queue.

    Start free trial

    Drafts can wait in Help Scout as an unsent reply, and a person sends it, here Sam. Overdesk will not send a reply on its own if it repeats a key or password it hid.

Monday morning. 212 new conversations since last week. Some of them are the same problem.

A made-up queue for a made-up plugin. Bug and churn findings and customer context are Pro features.

What Brad Vincent of FooPlugins says about Overdesk

“Overdesk’s weekly report picked up a group of tickets about a performance problem. I logged an issue from the report, and my coding agent read the tickets, investigated, and found the cause. I wouldn’t have even noticed it.”

Brad Vincent
Co-founder, FooPlugins

An example, start to finish

From a pattern in your queue to an issue your developers can pick up.

Framewise Gallery Pro is a made-up plugin. This is how the chain runs on a queue like yours.

  1. The weekly report

    When something needs a decision, the weekly summary opens with it.

  2. The finding

    A recurring problem becomes one finding, with how many conversations mention it and whether it is getting worse.

  3. The filed issue

    You review the brief and file it, with email addresses and card numbers taken out.

  4. Your developers take it from there

    A developer, or your own tools, picks up the issue and the brief.

Overdesk stops at the issue. Your developers, or your own tools, take it from there.

Help desk intelligence

It answers your team, and can try a WordPress bug on a test site before anyone replies.

In a note on the ticket, in Slack, and on a test site of its own. The examples are made up.

  • @Overdesk in your help desk

    Turn it on, then write @Overdesk in a note on a Help Scout, Zendesk, Intercom or FreeScout conversation. It searches your docs, past tickets and code the way a teammate would, and answers in a new note that cites what it read. A question leaves the draft as it was.

  • Ask Overdesk in Slack (Pro)

    Turn it on in Settings, then mention the bot and ask in plain English: what bugs came in this week, what needs a decision, what your latest report found. It answers from your own workspace data, and it never takes an action or messages a customer.

  • It can try the bug before it replies

    When a customer reports a bug in a WordPress plugin or theme you list in Settings, Overdesk can start a private test copy of WordPress with it and try what they describe. The reply says what it checked, or that it was not tested.

Works with the tools you already run.

Connect your help desk, then add the rest of your stack.

  • Your help desk

    Overdesk reads your queue here, and drafts arrive where your team already works.

    • Help ScoutLIVE
    • FreeScoutLIVE
    • ZendeskLIVE
    • IntercomLIVE

  • Where fixes go

    File a finding as an issue after you review it. GitHub also lets a draft read your code at the customer’s version, when the ticket or their account says which one.

    • GitHub
    • Linear
    • Jira

  • What drafts know

    Drafts learn from your past answers and published help articles. Add the Notion pages your team writes, and only the Google Docs you pick.

    • Notion
    • Google Docs

  • Customer context (Pro)

    Drafts can cite a customer’s licence, plan and orders. Read-only: Overdesk never changes an order, a subscription or a licence.

    • Freemius
    • Stripe
    • WooCommerce
    • Shopify

  • Alerts and reports

    On Pro, alerts for serious new problems and a daily morning briefing go to Slack or ClickUp. In Slack you can also ask Overdesk about your queue (Pro).

    • Slack
    • ClickUp

Your customers paste passwords into tickets. Overdesk takes them out first.

Before the AI reads a ticket, Overdesk swaps out the email addresses, card numbers, licence and API keys, and labelled passwords customers paste in.

It does not catch everything. How redaction works →

Held for a person: this reply repeats a licence key’s stand-in.

Example draft

Hi Dana, thanks for the details. Your licence key is FWG-Licence key · hidden[[license_key_ljpllngh]]. Rolling back to 4.1.3 from your account page brings your galleries back.

Overdesk will not send it on its own. Instead of an unsent draft reply, it goes to your team as an internal note, stand-in included.

  • Pasted

    define( 'DB_PASSWORD', 'Harbor!Lamp77' );

    The AI reads

    define( 'Password · hidden[[code_algmcpeb]]' );Hidden before the AI reads it

  • Pasted

    Stripe secret key: sk_test_FICTIONAL42

    The AI reads

    Stripe secret key: Key · hidden[[license_key_oeeenjlc]]Hidden before the AI reads it

  • Pasted

    Login: admin / password: Quarry#Lantern58

    The AI reads

    Login: admin / Password · hidden[[code_akclckmf]]Hidden before the AI reads it

  • Pasted

    My card number is 4242 4242 4242 4242

    The AI reads

    My card number is Card number · hidden[[credit_card_jfdiegmi]]Hidden before the AI reads it

Built for people who can’t afford an AI mistake in front of a customer.

The success tax

Per-resolution pricing punishes you for getting better.

Most support bots bill per resolution, outcome or task, so the better they get, the bigger the invoice. An Overdesk seat costs the same at any volume.

Monthly cost calculatorVendor list prices checked 9 October 2026

At 500 automated resolutions a month and 5 seats:

  • Zendesk AI agents $1.50 to $2.00 per automated resolution$750 – $1,000
  • Intercom Fin $0.99 per outcome, 50-outcome minimum$495
  • Help Scout AI Answers $0.75 per resolution$375
  • Overdesk Pro, 5 seats, flat + AI usage billed by Anthropic$295

List prices read on each vendor’s own pricing page on 9 October 2026. Zendesk’s lower rate is for resolutions you commit to in advance, its higher one is pay as you go. Each vendor also bills its own seats (Help Scout $25 to $75 per user a month) and counts a resolution or an outcome its own way, so check its page before you budget.

Overdesk’s row is the Pro plan at the seats you pick. It runs alongside your help desk, whose seats you keep, and its AI usage is billed to you by Anthropic, outside this row.

See plans and pricing

See what your queue has been telling you.

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14 days with every Pro feature. No card.

Questions

Is this another dashboard to check?

No. Findings come to you in the weekly summary, Slack or email, and your team keeps replying in its help desk. You open Overdesk when you want to file one as an issue. How findings work.

Does Overdesk send replies on its own?

No, not unless it is switched on. By default a draft waits as an internal note, and on Help Scout you can choose an unsent draft reply instead. Sending on its own needs two switches: Overdesk turns it on for your workspace, then your admin turns it on. With both switches on, Overdesk sends the replies your rules approve on Help Scout, Zendesk, Intercom and FreeScout. It sends only on these channels: email on Help Scout, email and API tickets on Zendesk, Messenger and email on Intercom, and email on FreeScout. A reply on any other channel waits for your team. Overdesk will not send a reply on its own if it repeats a key or password it hid. How replies go out.

Does it touch our code?

It can read your code from GitHub to write better drafts, at the customer’s version when the ticket or their account says which one. Overdesk never writes code or opens pull requests: it stops at the issue. What it reads from GitHub.

Whose AI account does it use?

Yours for drafts, triage and reports: they run on the Anthropic account you connect, and Anthropic bills you for them. Search is the exception. Indexing and searching your help content and past conversations runs on an Overdesk-owned Voyage AI account, using pseudonymised text. How we handle your data.

Something we didn’t cover? Email us or book a demo.