Enterprise
Help desk intelligence for large support teams, and the agencies that run support.
Everything in Scale, at a price set with you, billed annually. Overdesk reads the help desks you connect, drafts the replies, and tells your product team what to fix first.
When it fits
Worth a conversation when any of these is true.
- More than 25 agents
- More than 10,000 drafted conversations a month
- You resell Overdesk to your clients
What you get
Everything in Scale.
- Unlimited knowledge sources
- Unlimited helpdesk connections
- Higher API rate limits
- Unlimited report retention
- Priority support
For your security review
The answers, written down.
Overdesk’s application and database run in the United States, and help desk credentials and API keys are encrypted at rest with AES-256-GCM, under a key derived per workspace.
Drafting and analysis run on your own Anthropic API key, under your own agreement with Anthropic.
Enterprise customers may ask for advance notice of new sub-processors, and object to them, under the DPA.
Tell us about your support team.
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Questions
Can an agency resell Overdesk to its clients?
Yes. Enterprise is for agencies that resell Overdesk to their clients, as well as for large support teams.
Can we have a data processing agreement?
For your customers’ personal data, you are the controller and Overdesk is the processor. If you need a separate data processing agreement, email privacy@overdesk.io.
Where is our data hosted?
In the United States: the application on Fly.io and the database on Neon.
Which help desks does Overdesk work with?
Overdesk runs on Help Scout, FreeScout, Zendesk and Intercom.
Something we didn’t cover? Email us or book a demo.