Pricing
Priced per seat, with unlimited drafts on every plan.
You pay for the people on your support team, with a minimum of 3 seats. Your volume does not change the price.
14 days with every Pro feature. No card.
Annual billing saves up to 17%
Plans
-
Assist
AI drafts for a small support team
$29 per agent / month, billed annually
$35 per agent / month, billed monthly
From $87 a month for 3 seats, billed annually
- Unlimited AI drafts
- 1 helpdesk connection
- Drafts learn from your past conversations and help articles
- 3 knowledge sources: pick from Notion, Google Docs, GitHub, Jira, Linear
- Weekly digest report
- Weekly insights email
- 3 analyses, run every week: documentation gaps, repeated questions, automation candidates
- 90-day report retention
-
Pro
RecommendedThe full toolkit for a scaling team
$59 per agent / month, billed annually
$69 per agent / month, billed monthly
From $177 a month for 3 seats, billed annually
- Everything in Assist, plus:
- 10 knowledge sources
- 2 helpdesk connections
- Drafts cite the customer's real orders, licenses, and subscriptions
- Connect Stripe, Shopify, WooCommerce, and Freemius
- All reports and analyses
- Daily checks for regressions, frustration, and churn, with alerts
- Ask Overdesk in Slack
- API keys and webhooks
- 365-day report retention
-
Scale
For larger teams and multiple inboxes
$99 per agent / month, billed annually
$119 per agent / month, billed monthly
From $297 a month for 3 seats, billed annually
- Everything in Pro, plus:
- Unlimited knowledge sources
- Unlimited helpdesk connections
- Higher API rate limits
- Unlimited report retention
- Priority support
Enterprise
For large teams, and for agencies that resell Overdesk
Custom
Everything in Scale, billed annually
Talk to usWorth a conversation when any of these is true:
- More than 25 agents
- More than 10,000 drafted conversations a month
- You resell Overdesk to your clients
Pro includes every feature on the homepage. Drafts, triage and reports run on the Anthropic account you connect, and Anthropic bills you for them, with nothing added by Overdesk.
What Brad Vincent of FooPlugins says about Overdesk
“Overdesk’s weekly report picked up a group of tickets about a performance problem. I logged an issue from the report, and my coding agent read the tickets, investigated, and found the cause. I wouldn’t have even noticed it.”
The success tax
Per-resolution pricing punishes you for getting better.
Most support bots bill per resolution, outcome or task, so the better they get, the bigger the invoice. An Overdesk seat costs the same at any volume.
At 500 automated resolutions a month and 5 seats:
- Zendesk AI agents $1.50 to $2.00 per automated resolution$750 – $1,000
- Intercom Fin $0.99 per outcome, 50-outcome minimum$495
- Help Scout AI Answers $0.75 per resolution$375
- Overdesk Pro, 5 seats, flat + AI usage billed by Anthropic$295
List prices read on each vendor’s own pricing page on 9 October 2026. Zendesk’s lower rate is for resolutions you commit to in advance, its higher one is pay as you go. Each vendor also bills its own seats (Help Scout $25 to $75 per user a month) and counts a resolution or an outcome its own way, so check its page before you budget.
Overdesk’s row is the Pro plan at the seats you pick. It runs alongside your help desk, whose seats you keep, and its AI usage is billed to you by Anthropic, outside this row.
A seat price that doesn’t move when your volume does.
14 days with every Pro feature. No card.
Questions
What does a draft cost in AI usage?
The AI usage behind each draft averaged $0.12 over the 30 days to 21 October 2026, across all Overdesk workspaces: the draft, its review and its checks. It runs on the Anthropic account you connect, and Anthropic bills you for it, with nothing added by Overdesk.
Are there per-resolution fees?
No. Overdesk is priced per agent seat, with unlimited drafts on every plan.
When is Enterprise worth a conversation?
When you have more than 25 agents, more than 10,000 drafted conversations a month, or you resell Overdesk to your clients. Overdesk Enterprise.
Comparing tools? Overdesk compared and Overdesk vs Help Scout AI