Overdesksupport ops
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PRICING

Per agent, per month. Drafts are unlimited.

Every plan is priced by the seat, with a three-seat minimum and no cap on drafts, conversations, or resolutions. No “contact sales” to see a number. The price on this page is the number on your invoice.

Start with a 14-day free trial. Full Pro features, no credit card. It becomes a paid plan only when you pick one.
SAVE UP TO 17%
Assist

For a team that wants drafts under every ticket.

$29per agent / mo
billed annually
  • ✓Unlimited AI drafts: seats are the only meter
  • ✓1 helpdesk connection (Help Scout, Zendesk, Intercom, or FreeScout)
  • ✓3 knowledge sources: Notion, Google Docs, GitHub, Jira, or Linear
  • ✓Weekly summary report
  • ✓Bring your own Anthropic key
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ProRECOMMENDED

For teams that also run on the reports and the Slack answers.

$59per agent / mo
billed annually
  • ✓Everything in Assist, plus:
  • ✓2 helpdesk connections
  • ✓10 knowledge sources
  • ✓Drafts cite the customer's real orders, licences, and subscriptions from WooCommerce, Shopify, Stripe, or Freemius
  • ✓All 10 reports and 10 analyses
  • ✓Trend alerts, and Ask Overdesk in Slack
  • ✓API access and webhooks
  • ✓365-day report retention
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Scale

For larger teams running several queues at once.

$99per agent / mo
billed annually
  • ✓Everything in Pro, plus:
  • ✓Unlimited knowledge sources
  • ✓Unlimited helpdesk connections
  • ✓Highest rate limits
  • ✓Unlimited report retention
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Every plan is draft-assist: Overdesk drafts, your team sends. Billed per agent seat, three-seat minimum. the three questions everyone asks →
THE SUCCESS TAX

Per-resolution pricing punishes you for getting better.

Most AI support tools bill per resolution, task, or outcome. The better the AI does, the bigger the invoice. We call it the success tax. Your Overdesk bill is set by your team size, so it stays put while everyone else’s climbs with your volume.

MONTHLY COST CALCULATORvendor list prices verified 16 july 2026
Zendesk AI $1.50–2.00 / resolution$750 – $1,000
Intercom Fin $0.99 / outcome, 50-outcome minimum$495
Help Scout AI Answers $0.75 / resolution$375
eesel AI $0.40 / task$200
Overdesk PRO · 5 SEATS · FLAT$295
vendor list prices verified 16 July 2026. Zendesk AI $1.50 (committed) to $2.00 (pay-as-you-go) per automated resolution, plus a $50/agent/month Advanced AI add-on; Zendesk does not publish the per-resolution rate on its site. Intercom Fin $0.99/outcome with a 50-outcome minimum. Help Scout AI Answers $0.75/resolution on top of $25–75/user seat plans. eesel AI $0.40/regular task; their 25% annual discount needs a $300/month commitment. Overdesk figures are the per-seat plans above at a 3-seat minimum. Each vendor defines a resolution, outcome, or task differently, and list prices move; check the vendor’s page before you budget.
Same queue, same month. Only Overdesk’s number stays put when your AI gets better.

One bill that doesn’t move when your volume does.

Connect your helpdesk, review your first drafts today, and pick a plan when you’re ready. The 14-day trial needs no card.

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comparing tools? vs Help Scout AI · vs eesel AI